Frequently Asked Questions
What is Wine Library's return policy?
No returns will be accepted without a receipt or invoice. No returns are accepted on the following: beer, soft drinks, cider, hard seltzer and mixers. Wine Library must be notified within 30 days from date of the in-store purchase or 30 days from date of delivery. If you suspect the bottle is bad, simply put the cork back in the bottle and leave the wine in as well; we cannot take back any empty bottles. If you find any errors regarding the type of wine and vintage, please call our Order Department at (888)-980-WINE or send an e-mail to email@example.com. Wine Library.com will arrange to have the package picked up and returned to us immediately for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you. For this reason, it is vital that you let us know of any error immediately to ensure the fastest delivery of your new shipment. Please re-pack the wine and send it to 'The Wine Library, Attn: Returns, 586 Morris Ave, Springfield, NJ 07081'. Please include a copy of the original sales receipt with the package. Please note: Returns are subject to a 25% restocking fee.
What happens if I receive a shipment and there are items missing from my order?
If you receive a shipment and there appears to be items missing (either the package was tampered with in transit or items were left out entirely), please contact our Order Department within 48 HOURS of receiving the package at 888-980-9463 ext 2. At that point, we will investigate the situation for you and come to a resolution. Failure to contact us promptly in these types of situations could lead to a lack of resolution, so please do not hesitate to reach out.
Why is my state not listed as a valid shipping state on your website?
If you do not see your state listed on our list of valid shipping states, that is because either your state or NJ law prevents us from shipping within your state's borders.
Do presales and futures get charged out when they come in, or at the time of purchase?
All presales and futures are charged at the time of purchase. Since all presales and futures are guaranteed orders, we must have a firm commitment from the customer to purchase the wine on the presale basis. The price advertised during the presale is often at a lower price, and the price is subject to change once we purchase more for regular inventory. Having the presale paid in full ahead of time will guarantee the discounted presale price should it change at a later date.
If I ship a bottle of wine to someone as a gift, will there be an invoice included, and am I able to include a gift note?
If you place an order and request it to be sent as a gift, there will be a manifest included inside which will denote the contents of the package without pricing. If you would like a gift note to be included as well, please enter your message in the 'Gift Notes' text box during the check-out process, or by mentioning that to a sales representative while placing the order over the phone.
What is shipping insurance, and what happens to my order if it is lost or damaged in transit, and I declined the insurance?
By selecting shipping insurance, you as a customer are protected in full should your shipment be damaged or lost during the shipping process. We use FedEx and UPS as our primary shippers, and as a customer of FedEx and UPS, we are required to select or decline the insurance for each outbound package. As a result, we must extend this option to our customers to then accept or decline the shipping insurance. Should you the customer decide to decline the insurance of your shipment, you are assuming the risk of any unforeseen difficulties during the shipping process including: broken or damaged bottles, or damage caused by excessive hot/cold temperatures. Please note that if there is a problem such as the ones listed, we are not responsible to replace the wine or refund you if insurance is not requested by the customer.
Are you able to ship beer and spirits in addition to wine?
Unfortunately we are unable to ship beer and spirits through FedEx and UPS, however we can deliver them as part of a New Jersey van delivery or hold them at the pickup station in our store.
Does Wine Library deliver in New Jersey by van, and if so what are the minimum requirements?
Yes, we can deliver anywhere in New Jersey by van, however there is a minimum requirement of 5 cases of wine to do so. The fee for this service is $20.00; however, delivery is free for New Jersey orders of 10 cases of wine or more.
If I place an order today, when will it ship / be ready for pickup?
Orders placed by 3 PM Eastern time will normally ship or be ready for pickup within two business days, providing all items are in stock. All orders that are placed are also put together in the order they were received, to ensure that each customer gets the requested wine in proper order. You will be notified by email that your order is ready to be picked up or if it has shipped. If you place an order Thursday through Sunday however, we will use our discretion with regards to weather conditions as to if the shipment will not go out until the following Monday to prevent it from being held in a storage facility over the weekend.
Do you have a retail store that I can visit?
Yes, we have a brick & mortar located in Central New Jersey, with over 35,000 square feet of retail space. Our physical address is:
586 Morris Avenue, Springfield, New Jersey 07081
Can I hold wine without payment?
Unfortunately no, all wine orders must be processed and billed the day they are placed in order to remove the items from our inventory.
Do you sell gift certificates?
Currently, we sell Gift Cards in-store for in-store use only.
How long am I able to hold wine at your location before it must ship out or be picked up?
There is a 30-day holding period for pickup orders. Orders marked for shipping will be sent out immediately. We may hold shipments during extreme temperatures during the winter and summer months.
What are your store hours of operation?
Our retail store currently operates Mon-Sat: 9AM - 9PM | Sun: 12PM - 6PM. Times are subject to change during holidays and inclement weather.
What happens if no one is available to sign for my delivery?
There must be an adult of at least 21 years to sign for any delivery since the shipment contains alcohol. If no one is available when delivery is attempted, there will be two more attempts made on consecutive business days. At this point you can contact the shipper to make alternative shipping arrangements after the first attempt is made. Should delivery fail on all three attempts, the package will return to sender, and we must recharge shipping in order for the package(s) to be re-sent.
Are prices on the website the same as in the store?
Yes, all prices are the same whether in-store or on the website.
Do you ship in extreme cold or hot temperatures?
We ship all year round. If you are aware of an extreme hot or cold spell from New Jersey to your area, please notify the Order Department that you wish to briefly delay shipment until the weather is more favorable. We will hold shipments for 3 months if the weather is not conducive to shipping to you at the time of your order.
Does shipping via ground service guarantee a delivery date, and can I request a certain time that I am available?
By selecting ground service, this does not guarantee a delivery date, it is rather an approximation. For example, the normal transit time from New Jersey to some nearby states is 1 business day, however there have been times where it has taken 2 days. Therefore, it is best to use the delivery schedule as, in this case, 1 to 2 days; be sure to give yourself ample time for delivery. As for time of day, it all depends on what stop you may be for the delivery truck. We cannot guarantee, for example, a delivery time of 12-3pm; it would rather encompass the entire delivery time of 10am to 7pm.
How quickly are express orders shipped?
Please note that any order placed for 2 Day Air or Overnight delivery will ship the next business day (Mon-Fri). (Assuming we have the ordered wine in stock.)
How long does shipping take from New Jersey to where I am?
Approximate estimations to East Coast is 1-3 business days, to Midwest is 3-5 business days, and to West Coast is 5-7 business days. Please note, these estimates are approximate and the amount of time can change, especially during the holiday season or with inclement weather.
Do you ship to a business address and/or a P.O. Box?
Yes, we do ship to business addresses, which is advised if no one is at your home address to sign for the delivery. You must be sure to include the business/company name, as well as a suite of floor number in the ship-to information to ensure that the package(s) are routed properly. We cannot, however, ship to P.O. Boxes under any circumstances.
Does an item being on the website guarantee the quantity that I am requesting on my order?
When you see an item on the website, that does not guarantee that we have, for example, 20 cases in stock. If we have one bottle on the shelf in our store, that item will show as being in stock. Should you order 12 bottles of something that we only have 4 bottles of on hand, we will notify you of this discrepancy in the shopping cart. Once the order is placed, we will contact our distributor to try and fill the order as soon as possible, so long as they have more stock.
Do you ship outside of the United States?
Unfortunately no, currently we only ship within the United States.
What is required to pickup an order, and can I send someone else to pickup my order?
You will need at least one form of valid identification and the order confirmation number. If you are without those items, you may show the credit card that the order was billed to. You may have someone else pickup the order for you, but they will also need proper identification and the order number as well.