Wine Library's Frequently Asked Questions
Please note, any problems with the receipt of your package must be called in to us within 30 days of the delivery date! If you suspect the bottle is bad, please just put the cork back in the wine leaving the contents of the wine in the bottle. We can't take back any empty bottles! If you find any errors regarding type of wine and vintage, please call our order department (888-980-WINE) or send an e-mail to
help@winelibrary.com right away. Wine Library.com will arrange to have the package picked up and returned to us right away for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you. For this reason, it is vital that you let us know of any error immediatly to ensure the fastest delivery of your new shipment. If you wish to return your wine for any other reason you may do so. Please re-pack the wine and send it to "The Wine Library, Attn: Returns, 586 Morris Ave, Springfield, NJ 07081". Please include a copy of the original sales receipt with the package. Please note: All returns are subject to a 10% restocking fee.
We currently ship to 34 of the 50 states. If you do not see your state listed on our list of valid shipping states, that is because either your state or NJ law prevents us from shipping within your states borders.
All presales and futures are charged at the time of purchase. Since all presales and futures are guaranteed orders, we must have a firm commitment from the customer to purchase the case of wine on the presale basis. The price advertised during the presale is often times at a lower price, and the price is subject to change once we purchase more for regular inventory. Having the presale paid in full ahead of time will guarantee the customer of the discounted presale price should it change at a later date.
If you place an order and request it to be sent as a gift, there will be no documentation included with the shipment. If you would like a gift note to be included, that can be accommodated by using the "gift or special notes" text box during the check-out process, or by mentioning that to a sales representative while placing the order on the phone.
By selecting shipping insurance, you as a customer are protected in full should your shipment be damaged or lost during the shipping process. We use Federal Express and DHL as our primary shippers, and as a customer of Federal Express and DHL, we are required to select or decline the insurance for each outbound package. As a result, we must extend this option to our customers to then accept or decline the shipping insurance. Should you the customer decide to decline the insurance of your shipment, you are assuming the risk of any unforeseen difficulties during the shipping process including: broken or damaged bottles, or damage caused by excessive hot/cold temperatures. Please note that if there is a problem such as the ones listed, we are not responsible to replace the wine or refund you if insurance is not requested by the customer.
Unfortunately we are unable to ship beer and spirits through DHL and FedEx, however we can deliver them as part of a New Jersey van delivery.
Yes, we can deliver anywhere in New Jersey by van, however there is a minimum requirement of 5 cases of wine to do so. The fee for this service is $20.00; however delivery is free for New Jersey orders of 10 cases of wine or more.
Orders placed today will normally ship or be ready for pickup on the next business day, providing all items are in stock. All orders that are placed must be pulled in the order that are placed, to ensure that each customer gets the requested wine in proper order. You will be notified by email that your order is ready to be picked up
or if it has shipped. If you place an order Thursday through Sunday however, we will use our discretion with regards to weather conditions as to if the shipment will not go out until the following Monday to prevent it from being held in a storage facility over the weekend.
Yes, we have a brick & mortar located in Central New Jersey, with over 35,000 square feet of retail space. Our physical address is:
586 Morris Avenue
Springfield, New Jersey 07081
Unfortunately no, all wine orders must be processed and billed the day they are placed in order to remove the items from our inventory.
Yes, we have gift certificates available in any denomination. Gift certificates are available for
in-store use only at this time, and are available at any register. We can mail gift certificates for you,
however they must be sent as a FedEx letter so they can be properly tracked and delivered since it
is the same as sending cash in the mail. There is a $4 fee for the FedEx service.
There is a 30-day holding period for all orders. Because we operate in such a high volume, space in our
warehouse is very limited. We are a wine retail store; however we are not a wine storage facility. Orders
that exceed the 30 day holding period are subject to a $20.00 storage fee calculated on a per case basis.
Our retail store operates Monday through Saturday 9am to 9pm, and 12pm to 5pm on Sunday. Times are
subject to change during holidays and inclement weather.
There must be an adult of at least 21 years to sign for any delivery since the shipment contains
alcohol. If no one is available when delivery is attempted, there will be two more attempts made on
consecutive business days. At this point you can contact the shipper to make alternative shipping arrangements after the first attempt is made. Should delivery fail on all three attempts, the package will return to sender, and we must recharge shipping in order for the package(s) to be re-sent.
Yes, all prices are the same whether in-store or on the website.
We ship all year round. If you are aware of an extreme hot or cold spell from New Jersey to your area, please
notify the order department that you wish to briefly delay shipment until the weather is more favorable. Please
note that the shipping materials we use are extremely resistant to hot and cold temperatures.
By selecting ground service, this does not guarantee a delivery date, it is rather an approximation. For example, the normal transit time from New Jersey to New York is 1 business day, however there have been cases where
it has taken 2 days. Therefore it is best to use the delivery schedule as, in this case, 1 to 2 days; be sure to give
yourself ample time for delivery. As for time of day, it all depends on what stop you may be for the delivery truck. We cannot guarantee, for example, a delivery time of 12-3pm; it would rather encompass the entire
delivery time of 9am to 7pm.
Approximate estimations to East coast is 1-3 business days, to Midwest is 3-5 business days, and to
West Coast is 5-7 business days.
The case discount takes effect when you select 12 or more bottles of non-sale items. Items that show a
sale price are no longer available for a discount. If you select 6 sale items and 6 non-sale items (for example),
you will receive the discount on the 6 non-sale items but not on the sale items.
Yes, we do ship to business addresses, which is advised if no one is at your home address to sign for
the delivery. You must be sure to include the business/company name in the ship-to information to ensure that the package(s) are routed properly. We cannot, however, ship to P.O. Boxes under any circumstances.
When you see an item on the website, that does not guarantee that we have, for example, 20 cases in stock.
If we have one bottle on the shelf in our store, that item will show as being in stock. Should you order 12
bottles of something that we only have 4 bottles of on hand, we will notify you of this discrepancy by email.
Unfortunately no, currently we only ship within the United States.
You will need at least one form of valid identification and the order confirmation number. If you
are without those items, you may show the credit card that the order was billed to. You may have someone
else pickup the order for you, but they will also need proper identification and the order number as well.
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